Terms of Service

Effective 20 October 2026

1. These terms

These terms apply when a business ("you") uses Lufias Commerce or Lufias Channels, provided by LUFIASFARZA TRADING (201803414038 / 002918821-W), registered in Malaysia ("Lufias", "we"). A written quotation or agreement between you and Lufias forms part of these terms and prevails where the two differ.

2. The services

• Lufias Commerce: an online store built on WooCommerce, with a dashboard for the store's owners and staff.
• Lufias Channels: an add-on that connects your store to marketplace shops you own (such as Shopee and TikTok Shop), checks your products against each marketplace's rules, publishes them on your instruction, and keeps prices and stock in line.

Features available on each marketplace depend on what that marketplace allows. Marketplaces may change their interfaces or rules; we adapt the services as needed.

3. Your account and your shops

• Give us accurate information and keep your logins safe. You are responsible for what is done through your account, including by your staff.
• Connect only marketplace shops you are entitled to manage. You can disconnect a shop at any time.
• You remain the seller: you decide what to publish, and you are responsible for your products, prices, stock, descriptions and orders.

4. Marketplace rules

You must follow the rules of each marketplace you sell on. Marketplaces decide whether a listing is approved, changed or removed; Lufias shows their decisions and reasons but does not control them, and is not responsible for them.

5. Acceptable use

Do not use the services for prohibited, counterfeit or illegal goods, to mislead buyers, to send buyers outside a marketplace against its rules, to overload or attack the services, or to access data that is not yours.

6. Your content

Your products, images and descriptions remain yours. You give Lufias permission to store, convert and send them as needed to provide the services, for example to publish them on the marketplaces you choose. You confirm you have the rights to the content you publish.

7. Fees

Fees, plans (including how many products may be published) and billing periods are set out in your quotation or agreement. If fees are not paid on time, we may suspend the services after telling you.

8. Availability and support

We work to keep the services available and secure, but they may occasionally be interrupted, for example for maintenance or when a marketplace is unavailable. Support is by email at hello@lufias.dev.

9. Liability

The services are provided with reasonable care and skill. To the extent the law allows, Lufias is not liable for indirect or consequential loss, such as lost profits or sales, nor for marketplace decisions, and its total liability for any claim is limited to the fees you paid for the affected service in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Ending the service

You may stop using the services at any time, subject to your agreement. We may suspend or end the services if these terms are seriously breached. When a store stops using Lufias Channels, its connected shops are disconnected and its data is handled as described in our Privacy Policy.

11. Changes

We may update these terms. We will tell you about significant changes before they take effect.

12. Law

These terms are governed by the laws of Malaysia, and disputes are subject to the courts of Malaysia.